Job ID: 289
Job Description:
Technical Support & Troubleshooting:
· Take ownership of escalated tickets from L1 support team for ACC and Windchill PLM issues
· Perform detailed troubleshooting and root cause analysis for system-related problems
· Resolve technical issues efficiently while maintaining high customer satisfaction standards
· Collaborate with L1 support team to ensure smooth ticket handoff and resolution tracking
Technical Skills:
· Experience with CAD software (AutoCAD or similar) and related design practices
· Familiarity with Autodesk Construction Cloud (ACC) or PDM (Product Data Management) or related data management platforms
· Familiarity with PTC Windchill or PLM (Product Lifecycle Management) or related platforms
· Understanding of construction industry workflows and documentation processes or manufactured home industry experience, a plus
· Strong analytical and problem-solving capabilities
· Proficiency in Windows environments and enterprise software applications
Professional Skills:
· Fluent English communication skills (written and verbal)
· Exceptional attention to detail and accuracy
· Strong documentation and technical writing abilities
· Customer service orientation with patience and empathy
· Ability to explain complex technical concepts to non-technical users
Work Requirements:
· Must be available to support Central Standard Time (CST) business hours
· Ability to work independently and manage multiple priorities
· Willingness to learn new technologies and adapt to system updates
· Strong organizational skills for tracking and managing support cases
